1. Information Collected and Processed

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. Information is collected automatically, from you directly, and from third-party sources. This information may include:

• Contact information (name, phone, postal and email address)
• Billing and payment details (bank info, card number, expiry, billing address)
• Travel documents for identity verification
• Username and password
• Photos, reviews, social posts, and videos you provide
• Geolocation and device information (IP, browser, OS, language)
• Online activity (pages visited, content reviewed)
• Booking and purchasing history
• Travel preferences and plans
• Customer service communications (emails, calls, chats)
• Information from social logins (public profile, email)
• Information about other travelers you share with us

2. Information Uses and Purposes

We use your information to provide a better travel experience and improve our Services. Purposes include:

• Registering and managing accounts
• Facilitating bookings and processing payments
• Providing offers, rewards, and discounts
• Improving and analyzing Services
• Personalizing content and advertisements
• Sending surveys and research invitations
• Communicating with you and our partners
• Hosting reviews, ratings, photos, and other content
• Resolving disputes, preventing fraud, and complying with laws

3. Information Sharing and Disclosures

We may share your information with:

• Partners and service providers delivering bookings and payments
• Third-party sites used to log in or access our Services
• Authorities where required by law or legal process
• Parties investigating or preventing unlawful activities
• Companies involved in mergers, sales, or asset transfers

Certain disclosures may be considered a “sale” or “share” under applicable laws.

4. Information Choices

You may control certain data sharing through device privacy settings and our Cookie Consent tool. You can limit tracking, disable location sharing, or manage cookie preferences at any time. Disabling certain features may affect functionality.

5. Information on Children

Our Services are not intended for children under 13 or the minimum age of consent in your country. We only collect children’s data in limited cases, with parental or guardian consent. If collected without consent, it will be deleted.

6. Information Transfers

We operate globally. If your information is transferred internationally, it will be protected as described in this Statement and under applicable law.

7. Information Security

We use administrative, technical, and physical safeguards to protect your data, including encryption, firewalls, and access controls. While we take reasonable measures, we cannot guarantee 100% security against unauthorized access or events outside our control.

8. Information Deletion and Retention

We retain your data as long as your account is active or needed for our Services, unless longer retention is required by law. We may also keep information as needed for legal purposes.

9. Cookies

We use cookies and similar technologies to improve your experience, enhance security, and display relevant advertising. Cookies store basic browser data to remember your preferences. You may adjust preferences anytime via our Cookie Consent tool or your browser settings.

Third parties may also use cookies for personalized ads and analytics. Such disclosures may be considered a “sale” or “share” under applicable laws.

10. Statement Changes

We may update this Statement periodically. If changes are significant, we will notify you by posting a notice on our website or sending a direct communication. Please review this page regularly for updates.

11. Contact

For data privacy requests or questions about this Statement, contact our privacy team at support@bayantravels.com.