We strive to provide excellent travel services and ensure complete customer satisfaction. However, we understand that there may be instances where refunds are necessary. Please review our refund policy below for more details.

1. Eligibility for Refunds

Refunds may be applicable under the following circumstances:

• Cancellation of bookings or purchases within the specified time frame.
• Non-delivery of the service due to errors on our part.
• Issues with service quality that are verified and approved by our team.

2. Refund Request Process

To initiate a refund request:

• Contact our support team at support@bayantravels.com with your booking ID or purchase details.
• Provide a detailed explanation of the issue along with any supporting documents, if required.
• Refund requests must be submitted within 7 days of the issue occurrence.

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Services that have already been utilized (flights, hotel stays, activities, etc.).
• Non-refundable deposits or booking fees as indicated during the purchase process.
• Products or services damaged or misused by the customer.

4. Refund Timeframe

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used for the transaction.

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page and will take effect immediately upon posting.